Log WhatsApp chats and phone calls into your real estate CRM
For off-plan project sales in Dubai Marina JBR Walk, Dubai, keep every WhatsApp chat and phone call automatically tracked in one real estate CRM timeline.
Leads from WhatsApp and calls get lost on agents’ phones; sync them to your CRM so every inquiry, follow-up, and deal step is visible to your whole brokerage.
FAQ
Can I log WhatsApp chats from Dubai clients into the CRM?
Yes. You can connect WhatsApp via an integration so messages are saved under the client record. New chats can create new leads, and existing chats attach to open deals.
How are phone calls from Dubai numbers tracked in the CRM?
You connect your phone system or virtual numbers to the CRM. Incoming and outgoing calls are logged with time, duration, and caller ID, and linked to the matching contact or lead.
Do I need a special WhatsApp Business account for logging?
Typically yes. Most integrations use WhatsApp Business. Your provider helps set up a business number so messages can sync into the CRM safely and in a structured way.
Can I record call notes for off-plan project leads?
Yes. After each call, you can add short notes, next steps, and tags like project name or tower. Notes stay on the contact and deal timeline for your team to see.
Will WhatsApp and calls link to specific properties or projects?
You can link each interaction to a deal or property record. For example, tag a chat to “Off-plan Tower A – Unit 1203” so all messages and calls show under that deal.
Can I see a full history of client contact from first WhatsApp to closing?
Yes. The CRM timeline shows WhatsApp messages, calls, emails, tasks, and documents in one place. You can follow the story from first inquiry to signed deal.
Can I automate follow-ups after missed calls or WhatsApp inquiries?
Yes. You can set rules. For example: if a call is missed, create a task and send a template WhatsApp or SMS. If a new WhatsApp lead comes in, assign it to an agent.
Is this setup suitable for Dubai Marina and JBR off-plan sales teams?
Yes. It is designed for brokerages handling many inquiries per day. Teams can track calls, WhatsApp chats, and deals for multiple towers and developers in one system.