FAQ
How can I centralize buyer and tenant inquiries in one CRM?
Use one CRM to capture all inquiries from portals, website forms, WhatsApp, calls, and email. The system creates or updates one contact record and one deal for each inquiry.
Can the system handle leads from Dubai property portals?
Yes. You can connect major portals via email parsing, API, or integrations. Each portal lead becomes a contact and deal in the same pipeline, with the source tagged.
How are duplicate buyer or tenant records avoided?
The CRM checks key fields like phone and email. If a match is found, it updates the existing contact and deal instead of creating a new one, so you keep one history per person.
Can I route inquiries to the right agent or team?
Yes. You can set rules by area, property type, language, or lead source. The system auto‑assigns new inquiries to the right agent or team queue.
How do I track all conversations with a client in Dubai?
The CRM stores calls, emails, WhatsApp chats, meetings, and notes on the same contact and deal. You see a single timeline of all interactions for that client.
Can I manage both rentals and sales in the same CRM?
Yes. You can create separate pipelines for rentals and sales. Each pipeline has its own stages, tasks, and reports, but shares the same contact database.
How does this help my operations team in Dubai?
Your team sees all open inquiries in one place. They can monitor response times, assign tasks, follow up on pending viewings, and reduce missed or lost leads.
Can I get reports on buyer and tenant inquiries?
Yes. You can see reports by source, area, agent, and status. For example, how many new rental leads came from portals this month and how many converted to deals.